Policies & FAQ

Policies

Minimum stays may be required on some weekends/holidays/festival nights. Additional guests over 12: $10/night

Children 12 & under: no charge with adult

Rollaway beds: $5/night

Rates vary with dates and room type. Rates are subject to change without notice. Rates may vary with availability.

Reservation Policy: A deposit equal to one night’s lodging is required to guarantee a reservation. The balance is due upon arrival.

Cancellation Policy:

  • If cancellation occurs with more than 2 weeks notice, deposit will be refunded less a $15 fee
  • If cancellation occurs with less than 2 weeks but more than 2 days notice, deposit will be applied to an Open Hearth Lodge gift certificate, less a $15 fee.
  • No refunds if cancellation occurs with less than 2 days notice.
  • No refunds for early departures.
Frequently Asked Questions

Check-in time is 3:30pm to 10:00pm.

Check-out time is 11:00am on date of departure.

Call with special requests for check-in/check-out times.

Yes, we have free WiFi available throughout The Lodge as well as a public computer available for guest use. 

The front desk is open from 7:30am to 10:00pm. Dial zero from your room phone for assistance

The pool area  is open from 8:00am to 10:00pm.

The fitness center and sauna is open from 7:00am to 9:00pm.

Please inquire about dogs staying at Open Hearth Lodge upon placing your reservation. You must have a dog allowed room reserved. There is a $15/night charge for each dog. Learn more here.

Yes. Our laundry room is located on the 2nd floor, in the Southeast hall. The cost is $2 per wash, $1.50 per dryer cycle. The laundry room is open from 9:00am to 9:00pm.

Yes. In addition to our daily continental breakfast in The Nest, we also offer fresh-baked pizza from 11am to 10pm at the front desk. A selection of snacks, treats and beverages (including beer and wine) is also available for purchase in our store.

Our rooms are all equipped with 55-inch Smart HDTVs. Sign in to your accounts and continue binge-watching from the comfort of your room!

A deposit equal to one night’s lodging is required to guarantee a reservation. The balance is due upon arrival.

  • If cancellation occurs with more than 2 weeks notice, deposit will be refunded less a $15 fee
  • If cancellation occurs with less than 2 weeks but more than 2 days notice, deposit will be applied to an Open Hearth Lodge gift certificate, less a $15 fee.
  • No refunds if cancellation occurs with less than 2 days notice.
  • No refunds for early departures.